Altisource Solutions - Altisource- Gave back our rent money, insisted we pay them in 5.5 hours or we will be evicted??????
We have had trouble with Altisource from the minute we rented from them. Our current complaint with the company relates to their tenant portal not working for us, which is how a tenant is supposed to pay rent.
For 1.5 years we have had to send our rent checks certified mail (with a signature)to a specific person at a specific address in Atlanta per an email from Altisource. Now, all of a sudden we have been put on eviction status for "insufficient funds" except we have ALL of our receipts showing we paid our rent. Turns out, our checks were NEVER cashed and as soon as we brought this to the companies attention our name wasn't cleared; rather, our checks were returned to us, and we were given 5.5 hours to get them 7 months worth of rent or we would be evicted.
This just happened today 7/25/2016 @ 12:30 EST. I have consulted an attorney, this is absolutely ridiculous!!!!
Reason of review: Problems with payment.
Preferred solution: Fix my account in your computer to reflect that I have paid ON TIME, and the CORRECT AMOUNT so my credit is not damaged from your company's technical problems and human errors, PLEASE!!!!!.
Altisource Solutions Cons: Bad bad bad bad bad bad bad.
Location: Jacksonville, Florida
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I am going through the same thing with them! I am locked out of the portal, but they want me to send a check.
I don't think so. Now they have sent a notice to vacate in 10 days. I just received it today (August 6th) and I need to be out by the 12th according to the letter. These people are a joke.
I have an attorney. I have had problems since day one.
Altisource is the worst! They lie and try to push all issues under the rug..
I have documented over 12 hours of calls, hold times and names of those I spoke with, not including emails and text with pictures to there revolving door of "licenced contractors" whom they all fired. I'd rather gave an unsedated colonoscopy then to deal with this B*^%#~+t company EVER again. Despite their Fl contract stating mediator not attorneys being based in Ga. That's B.S.
call an attorney, free legal counsel, whatever you need to!
Don't be bamboozled by what they say. It's all LIES!